Managed Service Technical Consultant

Role overview

Job type
£45,000 to £50,000 per annum
Reports to
Managed Service Team Manager
Job location
UK Remote / Cardiff office when required
EMI scheme - share options; Pension scheme; Private healthcare; Discretionary bonus, Sick leave scheme; Competitive salary; Ongoing training; Quarterly social events; Fruit, snacks and drinks in the office; Relaxed dress code

Who We Are Looking For

FlyForm is seeking a self-motivated individual with the experience to deliver the best possible outcomes for our managed service customers. You will continue to learn and gain accreditations on the ServiceNow platform, providing a trusted service as you shape your career path towards becoming the best in the industry.

Your Responsibilities

  • Provide first class customer service to internal and external customers.
  • Development of minor enhancements customer ServiceNow environments adhering to recognised and agree development lifecycle methodologies.
  • Lead customer enhancement review meetings to establish and scope out work to be released within the given development cycle.
  • Provide advice on alternative options, risks, and the associated impact to the business and technical architecture.
  • Conduct meetings and calls with process owners to sign-off requirements, discuss changes and ensure appropriate testing
  • Identify opportunities and provide additional value to our customers and work closely with FlyForm account management to progress.
  • Agree and provide ongoing platform maintenance to customer environments including patching, cloning and family upgrades.
  • Work to support the entire managed service team for success including ticket management, platform maintenance and addressing skills gaps.

Your Skills and Experience

  • Proven experience as a key technical resource on medium to large ServiceNow platforms with excellent customer communication skills.
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Knowledge of disciplined software release build/deploy processes such as SIM methodology.
  • Knowledge of integrating with internal and external applications and systems.
  • Ability to effectively communicate with all levels of the organisation.
  • Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery.
  • Thorough understanding of ITIL processes, such as Incident, Problem, Configuration Management, Problem and Event Management.

Preferred Qualifications & Experience

  • ITIL Foundation certified.
  • Certified ServiceNow System Administrator.
  • Certified ITSM, ITBM, CSM and ITOM Implementation Specialist.
  • ServiceNow Deliver Accreditations.
  • Applicable IT related certifications.
  • Knowledge of JavaScript, HTML, CSS and good web design practices.
  • Knowledge or experience of Agile or SCRUM.
  • Experience in design and build of web services integrations.
  • Experience of working in Public Sector organisations.
  • DBS check essential, SC clearance preferred.

Join the FlyForm team, apply now