Lead Technical Consultant

FlyForm are looking for a fanatical ServiceNow Lead Technical Consultant to join our fast-growing professional services business. The role of Lead Technical Consultant will responsible for the successful delivery of our client’s ServiceNow needs in a consulting environment. We are looking for a Lead Technical Consultant who has a proven track record of being outstanding and someone who loves to transform the way our clients work through the power of ServiceNow.

Your Responsibilities

  • Design and configuration of ITSM and other solutions within ServiceNow such as ITBM, CSM, SAM, ITOM etc while driving the overall implementation through to go-live.
  • Provide first class customer service to internal and external customers.
  • Lead client workshops to review and capture business requirements and convert them into technical requirements.
  • Work closely with Business Analysts and Project Managers to develop the agreed solutions.
  • Finalise deployment architecture and solution design.
  • Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
  • Conduct meetings and calls with process owners to sign-off requirements.
  • Coordinate with the implementation team and provide clarity on requirements.
  • Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
  • Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
  • Development of requirement integration components (SSO, LDAP, etc).
  • Development of required client specific reporting.
  • Prepare all client facing and internal deliverables that are technology related.
  • Participate in daily scrum meetings and weekly Agile sprints.
  • Identify opportunities and provide additional value to our clients and work closely with the engagement and client account manager to progress.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.

Your Skills and Experience

  • Proven experience as a key technical resource leading the development of solutions in client environments that have implemented ITSM and ITOM.
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Knowledge of disciplined software release build/deploy processes such as SIM methodology.
  • Knowledge of integrating with internal and external applications and systems.
  • Ability to effectively communicate with all levels of the organisation.
  • Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery.
  • Ability to mentor novice staff in development and release management relative to the Service Now platform to drive quality, value and best practice.
  • Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, Problem and Event Management.

Preferred Qualifications & Experience

  • ITIL Foundation certified.
  • Certified ServiceNow System Administrator.
  • Certified ITSM and ITOM Implementation Specialist.
  • ServiceNow Deliver Accreditations.
  • Applicable IT-related certifications.
  • Knowledge of JavaScript, HTML, CSS and good web design practices.
  • Knowledge or experience of Agile or SCRUM.
  • Experience in design and build of web services integrations.
  • Experience of working in Public Sector organisations.
  • Disclosure Scotland (DS) certificate essential, SC clearance preferred.