We don’t transform platforms. We transform public service.
From local councils to central government, we help public sector teams modernise faster, eliminate friction, and deliver better outcomes for the people they serve.
With over a decade of experience and a track record of success, we know how to help you do more with less – and still raise the bar on citizen experience.
Trusted by leading public sector organisations
Outcomes that matter – for every part of the public sector
Central Government
Local Government
Higher Education
Healthcare
Unlock the power of ServiceNow for the public sector with our GDS Toolkit
Easily create efficient citizen-facing services with a fully GDS-aligned portal experience that leverages the full power of the ServiceNow platform.
Public services are under strain. Are you feeling the pressure to fix them?
It’s a tricky time for the UK’s public sector. Targets are rising, resources are shrinking, and the need to deliver results is greater than ever.
Here's what you're up against:
Doing more with less
Squeezing more value from your already stretched resources.
High citizen expectations
Services need to meet rising demand and increase sinking satisfaction scores.
Strict governance
How do you maintain security, transparency and accountability across siloed systems?
Disconnected legacy tech
You're dealing with a hornet's nest of patchwork solutions that don't talk to each other.
Too much manual admin
Hours are lost to frustrating manual processes - preventing your team from focusing on what matters.
Ambitious targets
Results for new digital mandates are expected on a tight timeline.
Public trust is fading fast:
“Public satisfaction with UK public services has dropped from 79% to 68% over the past decade.”
ServiceNow isn’t just software. It’s a smarter way to serve.
Over 200 UK public sector bodies are already benefitting from ServiceNow. Here’s how ServiceNow can help your organisation thrive:
- Improve citizen experiences: Serve citizens faster, smarter, and on their terms – even outside office hours.
- Break down silos: Unify your systems and teams. Make collaboration seamless and decisions smarter.
- Increase public trust: Be transparent. Protect data. Build confidence with every interaction.
- Improve audit readiness and compliance: Stay audit-ready with automated reporting and crystal-clear records.
- Enhance workforce engagement and productivity: Free your teams from admin. Help them focus on priority tasks.
FlyForm: Built for public sector impact
Technology alone won’t deliver the outcomes you need. That’s where we come in.
With deep public sector experience, technical excellence, and a laser focus on results, we help you turn complexity into clarity – and ambition into action.
Public sector heritage
SC-cleared
100% ServiceNow focused
Leading CSAT scores
Boutique & agile
What our clients say
We were pleased to work with FlyForm to streamline and enhance our customer service processes in a way that will ultimately help to improve our user experience. We couldn’t be prouder of the great collaborative work and high standards we’ve achieved together.
Success stories: Supporting the public sector since 2015
Explore how we’ve helped public sector organisations overcome challenges to deliver a greater public service:
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Driving the DVSA towards digital transformation
Over the course of 4 years, FlyForm and ServiceNow worked with DVSA on an ambitious digital transformation journey that delighted their end-users and the set the agency up for sustainable future growth. This delivered a 74% increase in user satisfaction after two months, a 170% uplift in self-service incidents, and a single point of initiation for all new-starter processes.
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The hybrid workplace in Central Government with ServiceNow
With the permanent adoption of hybrid working, this Central Government Agency was looking for a solution that could better serve it's employees and give the organisation the facility insights it needed. Using ServiceNow Workplace Service Delivery, FlyForm helped this agency to make hybrid working a true success.
You know what needs to change. We know how.
We’ve delivered over 500 ServiceNow implementations – including for major government agencies like DVSA, FCDO and the Home Office.
We know how to get the most from your ServiceNow investment. We’ll help you simplify, streamline, and deliver better digital experiences for your citizens and your teams.
FAQs
ServiceNow is a powerful digital workflow platform that helps public sector organisations streamline operations, automate manual tasks, and deliver better services. It connects systems, data, and people, so you can move faster, work smarter, and serve citizens more effectively.
ServiceNow replaces spreadsheets, emails, and paper-based processes with automated workflows. That means less admin, fewer delays, and more time for your teams to focus on what matters – delivering real outcomes for the public.
Local authorities use ServiceNow to automate services, reduce costs, and improve citizen satisfaction. From self-service portals to case management and facilities tracking, it helps councils do more with less, without compromising on quality.
Yes. ServiceNow helps you stay compliant with evolving regulations by automating audit trails, enforcing governance, and providing real-time visibility into performance. It’s built for accountability and ready for scrutiny.
Every project is different, but our approach is always outcome-led. We start by understanding your goals, then design and deliver a solution that fits your needs. Our agile teams work fast, stay flexible, and get it right the first time.
ServiceNow meets the highest security standards, including ISO 27001. At FlyForm, our teams are UK SC-cleared and trusted to work in the most sensitive environments, so your data stays protected, always.
