From Paper to Purpose: Transforming Lydia’s Mission with Luminaire and ServiceNow
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Empowering RNIB to manage property properly
The Royal National Institute of Blind People help millions of blind and partially sighted people all over the UK. When RNIB's Property team needed to overhaul its ITSM approach, ServiceNow and FlyForm were the natural choice of platform and partner.
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Softcat slashes its resolution time by 35% with ITSM and ITOM Discovery
When it comes to delivering efficient IT services, ITSM is only half the story. To unlock the full use of its data and improve its operational support, Softcat’s internal IT team turned to FlyForm and ServiceNow’s IT Operations Management (ITOM) Discovery to achieve true synergy.
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The Ndlovu Project: Tackling malnutrition in South Africa with ServiceNow
Find out how we helped Ndlovu Care Group digitise their Nutritional Units to counter the effects of malnourishment and poverty in the communities of Limpopo, South Africa.
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The hybrid workplace in Central Government with ServiceNow
With the permanent adoption of hybrid working, this Central Government Agency was looking for a solution that could better serve it's employees and give the organisation the facility insights it needed. Using ServiceNow Workplace Service Delivery, FlyForm helped this agency to make hybrid working a true success.
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Jigsaw24 sees customer satisfaction soar to 90% with CSM
As one of the UK's leading B2B Apple Service Provider, Jigsaw24 looked to ServiceNow as the flexible and dynamic platform to help them meet customers' ever-evolving needs. Working with FlyForm, Jigsaw24 was able to deliver a modern platform that's adhered to best practices and fit for purpose, providing a user-friendly experience and easy scalability for future growth.
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ITSM fuels global efficiency gains for Sanne Group
Sanne Group was looking for a future-proof IT solution to better serve their team and clients globally. With FlyForm’s strategic consultation and Sanne’s collaboration, their global team are able to move away from the old world of siloed processes and into the new world of easy, integrated workflows.
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Charterhouse hits 93% customer satisfaction with a new service delivery platform
Charterhouse Group delivers technology solutions that drive business success. After an unprecedented growth period through various acquisitions, the company was looking to implement one consistent platform to support their growing team. Working with ServiceNow and FlyForm, Charterhouse combined all business acquisitions onto one Service Delivery platform with complimentary processes to support over 6,500 different customer contracts.
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Building a strong IT foundation for the RNIB with ITSM and ITOM
As the nation's leading charity, the Royal National Institute of Blind People was looking for ways to optimise the way their 1300+ staff members support over 2 million people with sight impairment every year. Working with FlyForm, RNIB replaced their legacy IT system with ServiceNow ITSM and ITOM within 7 weeks, introducing more efficiency to their team and setting the organisation up for future growth.
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Driving the DVSA towards digital transformation
Over the course of 4 years, FlyForm and ServiceNow worked with DVSA on an ambitious digital transformation journey that delighted their end-users and the set the agency up for sustainable future growth. This delivered a 74% increase in user satisfaction after two months, a 170% uplift in self-service incidents, and a single point of initiation for all new-starter processes.
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TIP Trailer Services go for global growth with ServiceNow
An ambitious five-year growth plan spurred TIP Trailer Services into action to put their IT processes through a digital transformation and introduce a new custom app for their global team. Armed with extensive knowledge on change and development, FlyForm delivered a custom app solution that not only met the client’s complex immediate requirements but also set them up for future growth.
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Streamlining the customer experience at STFC Hartree Centre
The Science and Technology Facilities Council (STFC) Hartree Centre was looking to expand their customer service to more efficiently support corporations across the country through AI technologies. Over 10 weeks, FlyForm collaborated with Hartree Centre to implement a perfect CSM Pro instance that set them up for future growth.
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Overcoming merger complexity in record time for a managed service provider
FlyForm implemented complex new ITSM and CSM instances for a mid-sized managed service provider. Delivering 12 weeks' worth of work in 8 weeks, we enabled the client team to continue meeting personalised service requirements whilst still following the path of best practices for future growth.
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ServiceNow for Central Government Agency
Demonstrating true spirit of collaboration and flexibility, FlyForm supported a major central government agency overhaul its supplier base and bring all of its systems in-house. Over a 10-month period, FlyForm and ServiceNow transformed and delivered a single source of data to positively improve the work life of over 6,000 staff.
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Solving a national healthcare provider’s portal problems with ITSM
A national healthcare provider (PCP) was experiencing growing pain with their outdated service management portal, causing repeated outages and internal frustrations. Over 7 weeks, FlyForm and ServiceNow stepped up to deliver a complete implementation that followed industry standards and a perfectly stable platform.
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Global System Integrator unlocks 24/7 service availability with ITSM
Using ServiceNow ITSM, FlyForm worked with a Global System Integrator to build a secure, domain-separated 24/7 Service Management Centre to support customer accounts across some of society's foremost frontline services - from defence, healthcare to mass transportation.