Helping others achieve with ServiceNow

Central Government Agency

With the permanent adoption of hybrid working, this Central Government Agency was looking for a solution that could better serve it's employees and give the organisation the facility insights it needed. Using ServiceNow Workplace Service Delivery, FlyForm helped this agency to make hybrid working a true success.
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    As one of the UK's leading B2B Apple Service Provider, Jigsaw24 looked to ServiceNow as the flexible and dynamic platform to help them meet customers' ever-evolving needs. Working with FlyForm, Jigsaw24 was able to deliver a modern platform that's adhered to best practices and fit for purpose, providing a user-friendly experience and easy scalability for future growth.

  • Sanne Groupicon-arrow

    Sanne Group was looking for a future-proof IT solution to better serve their team and clients globally. With FlyForm’s strategic consultation and Sanne’s collaboration, their global team are able to move away from the old world of siloed processes and into the new world of easy, integrated workflows.

  • Charterhouse Groupicon-arrow

    Charterhouse Group delivers technology solutions that drive business success. After an unprecedented growth period through various acquisitions, the company was looking to implement one consistent platform to support their growing team. Working with ServiceNow and FlyForm, Charterhouse combined all business acquisitions onto one Service Delivery platform with complimentary processes to support over 6,500 different customer contracts.

  • Royal National Institute of Blind Peopleicon-arrow

    As the nation's leading charity, the RNIB was looking for ways to optimise the way their 1300+ staff members support over 2 million people with sight impairment every year. Working with FlyForm, RNIB replaced their legacy IT system with ServiceNow ITSM and ITOM within 7 weeks, introducing more efficiency to their team and setting the organisation up for future growth.

  • Driver & Vehicle Standards Agencyicon-arrow

    Over the course of 4 years, FlyForm and ServiceNow worked with DVSA on an ambitious digital transformation journey that delighted their end-users and the set the agency up for sustainable future growth. This delivered a 74% increase in user satisfaction after two months, a 170% uplift in self-service incidents, and a single point of initiation for all new-starter processes.

  • TIP Trailer Servicesicon-arrow

    An ambitious five-year growth plan spurred TIP Trailer Services into action to put their IT processes through a digital transformation and introduce a new custom app for their global team. Armed with extensive knowledge on change and development, FlyForm delivered a custom app solution that not only met the client’s complex immediate requirements but also set them up for future growth.

  • Streamlining the customer experience at STFC Hartree Centreicon-arrow

    The Science and Technology Facilities Council (STFC) Hartree Centre was looking to expand their customer service to more efficiently support corporations across the country through AI technologies. Over 10 weeks, FlyForm collaborated with Hartree Centre to implement a perfect CSM Pro instance that set them up for future growth.

  • Mid-Sized Managed Service Providericon-arrow

    FlyForm implemented complex new ITSM and CSM instances for a mid-sized managed service provider. Delivering 12 weeks' worth of work in 8 weeks, we enabled the client team to continue meeting personalised service requirements whilst still following the path of best practices for future growth.

  • Central Government Agencyicon-arrow

    Demonstrating true spirit of collaboration and flexibility, FlyForm supported a major central government agency overhaul its supplier base and bring all of its systems in-house. Over a 10-month period, FlyForm and ServiceNow transformed and delivered a single source of data to positively improve the work life of over 6,000 staff.

  • National Healthcare Providericon-arrow

    A national healthcare provider (PCP) was experiencing growing pain with their outdated service management portal, causing repeated outages and internal frustrations. Over 7 weeks, FlyForm and ServiceNow stepped up to deliver a complete implementation that followed industry standards and a perfectly stable platform.

  • Global System Integratoricon-arrow

    Using ServiceNow ITSM, FlyForm worked with a Global System Integrator to build a secure, domain-separated 24/7 Service Management Centre to support customer accounts across some of society's foremost frontline services - from defence, healthcare to mass transportation.