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ServiceNow IT Service Management


The ultimate ITSM set up

Transform your IT services and ecosystem through a single cloud-based system of engagement. FlyForm can help you optimise your ServiceNow IT Service Management to automate processes and consolidate fragmented tools and legacy systems. We can help you scale to wherever your business needs take you.

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What you get with ServiceNow ITSM:

A unified service platform

Built on a common data store, ITSM’s Incident, Problem, and Change modules work together to empower proactive IT management and troubleshooting – significantly reducing downtime and increasing efficiency.

Powerful productivity tools

Free up employees and agents to focus on delivering results by using the AI-powered Virtual Agent to resolve common issues. Leverage the Agent Workspace to see full context and act on smart recommendations.

Intelligent insights

A full suite of analytics and reporting capabilities built into the Now Platform gives you real-time oversight of IT resources and service offerings. Make decisions to improve service delivery that will maximise value for your organisation.

We'll work with you to:

Streamline processes

Say goodbye to fragmented and unstructured processes. Harness the power of ITIL best practices to consolidate tools into a responsive, integrated service platform.

Create service resilience

Seamlessly service common requests by providing IT support through always-on automation with AI-powered virtual agents that understand simple, human language.

Put business first

Align ITSM to your business needs and goals. Leverage data-driven insights to make strategic transformation decisions, delivering better service with fewer first-line resources.

Want to see ServiceNow ITSM in action? Book a demo!

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Watch the video below to discover key considerations for implementing ITSM

Work in the public sector? Explore our GDS Toolkit for ServiceNow

Our GDS Toolkit helps you easily create efficient citizen-facing services with a fully GDS-aligned portal experience that leverages the full power of the ServiceNow platform.

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ServiceNow’s IT service management (ITSM) product covers the processes and technology used to provide and support IT services.

It’s a cloud-based productivity and service management solution designed to eliminate silos and consolidate your on-premises and cloud IT tools into a single platform. It gives you an accurate, near-real-time view of integrated data and analytics to help you resolve incidents quickly and operate efficiently.