Great is not enough - we are the Ultimate ServiceNow Partner
Our commitment to our principles - quality, integrity, results and culture has allowed us to provide excellent customer satisfaction reflected in our top ServiceNow CSAT scores.
We continue a journey of accelerated growth - both in number of employees and CAGR.
Our Success in Numbers
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78%
Team growth in the past year
Our team continues to grow to support our clients and provide the Ultimate ServiceNow Experience that we are known for
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9
Awards over 2 years
We've won 9 industry awards over the last 2 years. We've been recognised as the Best Place to Work, Fastest Growing Company and Digital/IT company of the year.
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4.80
Our ServiceNow CSAT Score
We take pride in delivering perfect projects, which is reflected in our customer satisfaction scores. FlyForm is consistently amongst some of the highest-ranking CSAT scores in the world, within the ServiceNow Partner ecosystem
Award-winning ServiceNow consultancy
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2021 - Employer of the Year -
2021 - Fastest Growing Technology and Digital Business -
2021 - Computer Software & IT Services -
2021 - 11th Fastest Growing Company in Wales
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2021 - Best Place to Work SME -
2021 - Entrepreneur of the Year
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2020- Phil Davies - Disruptor of the Year -
2020 - SME of the Year
Read about our success in actions
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Driving the DVSA towards digital transformation
Over the course of 4 years, FlyForm and ServiceNow worked with DVSA on an ambitious digital transformation journey that delighted their end-users and the set the agency up for sustainable future growth. This delivered a 74% increase in user satisfaction after two months, a 170% uplift in self-service incidents, and a single point of initiation for all new-starter processes.
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Streamlining the customer experience at STFC Hartree Centre
The Science and Technology Facilities Council (STFC) Hartree Centre was looking to expand their customer service to more efficiently support corporations across the country through AI technologies. Over 10 weeks, FlyForm collaborated with Hartree Centre to implement a perfect CSM Pro instance that set them up for future growth.
What our clients say about our work...
From the pre-sales team, to the delivery team, to the account management team, everything was absolutely flawless. There was nothing that we weren’t able to achieve. Rather than saying “you can” or “you can’t” – it was always “how can we achieve this?” Because of the knowledge and flexibility of the FlyForm team, any challenge was overcome.