4.41
| Elite Partner

ServiceNow implementation solutions

Elevate your IT infrastructure with ServiceNow

At FlyForm, we deliver a faster deployment, using the best ServiceNow functionality, to deliver the business value you need – without unnecessary implementation costs that are difficult for you to maintain.

We take the time to understand your unique requirements and tailor a solution that ensures you get the full value out of your ServiceNow investment.

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How we implement ServiceNow

We also want your investment in ServiceNow to continue paying dividends far into the future. To this end, we deliver strategic solutions, ensure best-practice technical approaches and focus on optimised usability.

When delivering a ServiceNow implementation, we embrace ServiceNow’s Now Create Methodology – built on ITIL best practices and Agile – to understand your business and its supporting landscape. This ensures we configure the core database to accurately represent your systems and processes.

As your partner, we'll make sure ServiceNow delivers the value you expect; whether that's improved workflow accuracy, increased turnaround times or an integration that stops your team from having to swivel-chair between systems.

Ready to get started with ServiceNow? Book a demo.

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ServiceNow implementation methodology

1. Initiate

We get to know your organisation to understand exactly what it is you want to achieve with ServiceNow. We'll lay the groundwork, prepare the delivery team and formally kick off the project.

2. Examine

We'll run workshops to discover your current processes and working practices. We'll identify how ServiceNow can help – and what needs to be in place for it to meet, or even exceed, your needs.

3. Plan

We'll design and scope the project timeline and requirements to get the implementation underway. You'll get a breakdown of what will happen and when, so you know what to expect.

4. Create

Using Agile sprint cycles, we'll get ServiceNow up and running to support your business objectives and provide transparent reporting so you can see the progress being made vs. timeline.

5. Transition

We'll perform user acceptance testing (UAT) and check the platform is adopted successfully before proceeding with go-live and post-go-live support to ensure a smooth transition.

6. Wrap up

When the implementation is complete, we'll do a wrap up to ensure you're happy and everything's working as it should as well as discuss any future work you'd like us to support on.

Work in the public sector? Explore our GDS Toolkit for ServiceNow

Our GDS Toolkit helps you easily create efficient citizen-facing services with a fully GDS-aligned portal experience that leverages the full power of the ServiceNow platform.

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ServiceNow implementation FAQs

ServiceNow implementation is the adoption of the ServiceNow platform in order to use one or more of the ServiceNow products or 'modules'. It involves the assessment and integration of your existing IT infrastructure with the cloud-based platform to create a single system of record and manage your organisation's IT in one place.

Our Success So Far

  • 75

    A-Players in our team

    Building the best company hinges on hiring the best people. Our team of FlyFormers come from a wide variety of technical experience, background and personalities. Together, we work closely to deliver the ultimate ServiceNow experience to our clients.

  • 500+

    Implementations Completed

    We've delivered hundreds of ServiceNow implementations with wide-ranging levels of complexity. We've worked with UK companies of all sizes across the private and public sectors.

  • 4.41

    Our ServiceNow CSAT Score

    We take pride in delivering perfect projects, which is reflected in our customer satisfaction scores. FlyForm is consistently amongst some of the highest-ranking CSAT scores in the world, within the ServiceNow Partner ecosystem

Our ServiceNow experts are ready to help you transform your business.

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