Take control of your IT operations
Modern IT environments are a maze of on-premises, cloud, and hybrid systems. Without visibility and automation, your team spends more time firefighting than innovating.
ServiceNow ITOM changes that – giving you control, insight, and automation to keep services resilient and costs in check.
With FlyForm, you’ll get ITOM done right: fast, secure, and tailored to your goals.
What is ServiceNow ITOM?
Think of ITOM as the nerve centre of your IT operations. ServiceNow ITOM gives you the tools to discover every asset, monitor performance, and optimise costs – all in one place. No more blind spots. No more guesswork. Just complete control.
ITOM includes:
- Discovery & Service Mapping: Build a dynamic CMDB for full visibility.
- Event Management & AIOps: Detect anomalies early and automate fixes.
- Cloud Management: Optimise usage and control costs across providers.
Key benefits of ServiceNow ITOM
With ServiceNow ITOM, you gain:
Complete visibility across your IT estate
Discover and map every component – on-premises, cloud, and hybrid – for a real-time, accurate view of your infrastructure.
Proactive issue prevention
Predictive AIOps detects anomalies early, automates root cause analysis, and prevents outages before they impact users.
Optimised cloud performance and spend
Gain control over multi-cloud environments with intelligent cost management and compliance enforcement.
From chaos to clarity: Fix the IT blind spots holding you back
IT environments never stand still. As your systems grow and diversify, risks multiply, alerts pile up, and governance becomes a headache. ServiceNow ITOM turns that complexity into clarity – helping you stay ahead with resilience, efficiency, and controlled growth.
Hidden infrastructure = hidden risks
Alerts everywhere, action nowhere
Clouds growing faster than your control
Manual tasks killing productivity
Reactive operations and recurring disruptions
High‑priority incidents dropped by 25% and mean response time was cut by 50% after implementing ServiceNow ITOM.
Forrester Consulting, “The Total Economic Impact™ Of ServiceNow ITSM, ITOM and Performance Analytics
Why choose FlyForm for IT operations management?
Partnering with FlyForm means more than just implementing ServiceNow IT Operations Management.
We tailor ITOM solutions to your organisation’s unique needs, ensuring you achieve measurable outcomes such as reduced downtime, improved efficiency, and enhanced user satisfaction.
100% ServiceNow focus
Proven track record
Boutique & agile
Leading CSAT scores
How we deliver success
Our approach is simple, structured, and proven:
Discover & design
We map your goals and processes to understand what success looks like and how we achieve it.
Implement
Next, we configure ServiceNow to fit your needs, then rigorously test and deploy to ensure everything works flawlessly.
Optimise
Finally, we hand over with confidence and keep you moving forward with ongoing support and optimisation through our managed services.
“FlyForm know ServiceNow inside out and it really showed. We were very impressed with the amount of knowledge and how the team was able to convert our requirements and give us different options.”
Discover our ITOM success stories
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Softcat slashes its resolution time by 35% with ITSM and ITOM Discovery
When it comes to delivering efficient IT services, ITSM is only half the story. To unlock the full use of its data and improve its operational support, Softcat’s internal IT team turned to FlyForm and ServiceNow’s IT Operations Management (ITOM) Discovery to achieve true synergy.
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Building a strong IT foundation for the RNIB with ITSM and ITOM
As the nation's leading charity, the Royal National Institute of Blind People was looking for ways to optimise the way their 1300+ staff members support over 2 million people with sight impairment every year. Working with FlyForm, RNIB replaced their legacy IT system with ServiceNow ITSM and ITOM within 7 weeks, introducing more efficiency to their team and setting the organisation up for future growth.
Ready to see ITOM in action?
Don’t just imagine the benefits – experience them.
Whether you’re looking to modernise your infrastructure or optimise cloud operations, our experts are here to guide you every step of the way.
ITOM FAQs
ServiceNow ITOM is a suite of tools that gives you complete visibility and control over your IT infrastructure. It helps you discover assets, monitor performance, and automate workflows across on-prem, cloud, and hybrid environments.
ITSM focuses on delivering and managing IT services for end users, while ITOM manages the underlying infrastructure that supports those services. Together, they provide full visibility and control across your IT environment.
The components of IT operations management include:
- Monitoring and management tools
- Incident management
- Change management
- Problem management
- Service level management
- Capacity management
These components work together to ensure that IT services are delivered efficiently, effectively and in accordance with the needs of the business.
Modern IT environments are complex and dynamic. Without ITOM, you risk blind spots, costly outages, and inefficient manual processes. ITOM helps you stay proactive with predictive insights, automation, and cost optimisation.
Yes. ServiceNow ITOM is designed for flexibility. It supports on-premises, cloud, and hybrid environments, giving you a single source of truth and control across all platforms.
