| Elite Partner

ServiceNow GDS Toolkit


GDS accessibility made easy for the public sector

ServiceNow is ideal for delivering the intuitive, efficient and modern online service experience UK citizens expect.

But using it for these citizen-facing services has sat just out of reach for many public sector and government organisations because of an inability to meet the accessibility standards established by the Government Digital Service (GDS).

Well, no longer. Thanks to the ServiceNow GDS Toolkit from FlyForm, you can meet your accessibility requirements with ease and unlock the full power of the Now Platform to deliver the ultimate digital service experience to your citizens.

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Transform your services with the GDS Toolkit

Enhance citizen experiences

Offer an intuitive and unified experience, with single sign-on, self-service and support for accessibility features across multiple departments, on any device.

Reduce service delivery costs

Eliminate data and department silos to streamline and automate processes – reducing operational costs and fulfilling citizen requests more effectively.

Improve efficiency

Enable your IT teams with modern, time-saving technologies that simplify your service delivery processes and give them everything they need in a single view.

Are you struggling to bridge the gap between accessibility and experience?

The GDS Service Standard exists to ensure digital public services are simple, efficient and accessible to those who need to use them.

But balancing the complexity of your environment against citizen expectations whilst meeting the GDS standard for accessibility is no small feat.

You need a way to modernise your service experience, deliver value quickly and enable cross-device support for accessibility tools such as screen readers, keyboard controls, video captions and more.

Unlock the full power of ServiceNow for the public sector with the GDS Toolkit

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The GDS Toolkit: A superior experience for everyone

Use the ServiceNow GDS Toolkit to:

Enhance the citizen experience – Offer a custom-designed, GDS-aligned portal that helps citizens easily request public services from any device as well as find and update information of interest.

Make existing service requests accessible – Turn established ServiceNow service requests into GDS-compatible services, replicating approved GOV.UK styles for typography, layout, colours, and more.

Standardise internal processes – Consolidate your service delivery into a single platform with an out-of-the-box data model designed for use in the public sector.

Unlock the full potential of ServiceNow – Utilise the entire Now platform, including CSM, ITSM and PSDS, whilst meeting your GDS accessibility and UX requirements.


With the GDS Toolkit, you can:

Create and publish citizen services at speed

Use GDS-approved components from the GOV.UK Design System to quickly create end-to-end services within ServiceNow.

Transform service requests into citizen-facing services

Easily turn your service requests into GDS-aligned services, replicating GOV.UK styles for typography, layout, colours, checkboxes and buttons.

Align with GDS best practices for accessibility

Enable compliance for HTML, CSS and WCAG 2.1 AA accessibility standards as set out by the GDS Service Standard.

Watch the video below to see how the GDS Toolkit will help transform your service delivery

Unlock the power of ServiceNow for the public sector

Discover how to create streamlined, omnichannel citizen experiences AND meet the accessibility levels required by the GDS Standard in our free eBook.

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Why work with FlyForm?

ServiceNow is what we do. We’re a pure-play partner with Elite Partner status, a market-leading customer satisfaction score and an unparalleled breadth and depth of experience in the public sector.

Put simply, our goal is to deliver you the ultimate ServiceNow partner experience – and the best possible solution for your unique needs and audience.

On any GDS Toolkit project, you can expect us to:

Commit to quality

It’s a point of personal pride to exceed our clients’ expectations. Fuelled by our founding principles of quality, integrity, results and culture, you can rest assured you’re getting our best service – and we’ve got the CSAT scores to prove it.

Take a partnership approach

We strive to see the world through your eyes and comprehend your challenges beyond the technical issues. We want to establish long-term, mutually beneficial relationships – to be part of your team and your go-to ServiceNow partner.

Look beyond the technology

Better than most, we understand the pressures of the public sector. We’ll align your implementation with your objectives – taking into account any budget constraints as well as your security, compliance and service continuity obligations.

Unlock the full value of ServiceNow

We’ve completed over 500 ServiceNow implementations for clients of all sizes and sectors – including well-known government agencies such as DVSA, FCDO and the Home Office.

We’ve got the expertise to deliver the utmost value from your ServiceNow investment, unifying your digital platforms to drive out every last efficiency and elevate the online experience for your citizens and employees alike.

Ready to get started with the GDS Toolkit? Get in touch today.

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The GDS Standards Assurance Service Team assess any public-facing digital service that either does or is expected to process more than 100,000 transactions per year.

But since 2018 and the adoption of the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations, all public sector bodies need to make their services accessible which relates to point 5 of the Service Standard, ‘Make sure everyone can use the service’.

What our clients say...

“Our partnership with FlyForm and ServiceNow has been a success. We look forward to getting even more value out of future ServiceNow functions like Asset Management, Predictive Intelligence, and further optimise our Virtual Agent to deliver more benefits to our end users and aid them in their daily productivity.”

Head of User Services

Who we've helped

  • Logo for Driver & Vehicle Licensing Agency
  • Logo for Met Office
  • Logo for Home Office
  • Logo for Houses of Parliament
  • Logo for Foreign & Commonwealth Office