ServiceNow Technical Consultant (Managed Services)

Role overview

Job type
£40,000 to £50,000 per annum, depending on experience
Reports to
Managed Service Team Manager
Job location
UK Remote - occasional visits to the Cardiff office when required
Benefits & Perks
- Share options (EMI scheme)
- Private healthcare; via BUPA
- Group Life; x4 salary
- Up to 5% matched pension
- Perkbox
- Enhanced holidays
- Enhanced sick pay scheme
- Discretionary annual bonus'
- Ongoing training & development
- Quarterly social events

Who We Are Looking For

FlyForm is seeking a self-motivated individual with the experience to deliver the best possible outcomes for our managed service customers. You will continue to learn and gain accreditations on the ServiceNow platform, providing a trusted service as you shape your career path towards becoming the best in the industry.

As a Technical Consultant in our Managed Services team, you’ll work closely with other Technical Consultants, Team Leads, SDM’s and Customer Support Consultants, to ensure our clients have a positive experience and service. Alongside supporting and maintaining our clients’ ServiceNow platforms (think patching, cloning etc..) you’ll also get the chance to work on a variety of exciting projects such as upgrades, integrations, and minor enhancements.

Your Responsibilities

  • Provide a first-class service to internal and external customers.
  • Work in a collaborative and close-knit team to respond to customer requests and incidents.
  • Development of minor enhancements to customer ServiceNow environments, adhering to recognised and agree development lifecycle methodologies.
  • Run customer enhancement review meetings to establish and scope out work to be release within the given development cycle.
  • Provide advice on alternative options, risks, and the associated impact to the business and technical solutions.
  • Conduct meetings and calls with process owners to sign-off requirements, discuss changes and ensure appropriate testing.
  • Identify opportunities and provide additional value to our customers and work closely wit FlyForm account managers to progress.
  • Agree and provide ongoing platform maintenance to customer environments including patching, cloning and family upgrades.
  • Work to support the entire managed service team for success including ticket management, platform maintenance and addressing skills gaps.

Your Skills and Experience

  • Previous experience with ServiceNow Development or Administration
  • Proven experience as a ServiceNow Consultant, Developer or Admin, on medium to large ServiceNow platforms with excellent customer communication skills.
  • Experience of working in a SaaS environment.
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Knowledge of disciplined software release build/deploy processes such as SIM methodology.
  • Ability to effectively communicate with all levels of the organisation.
  • Knowledge of integrating with internal and external applications and systems.
  • Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks around key technical decisions during project delivery.
  • Thorough understanding of ITIL processes, such as Incident, Problem, Configuration Management, Problem and Event Management.

Preferred Qualifications & Experience

  • ITIL Foundation certified.
  • Certified ServiceNow System Administrator.
  • Certified ITSM, ITBM, CSM or ITOM Implementation Specialist.
  • Knowledge of JavaScript, HTML, CSS and good web design practices.
  • Knowledge or experience of Agile or SCRUM methodologies.
  • Experience in design and build of web services integrations.
  • Experience of working in Public Sector organisations.
  • Currently SC Cleared or the ability to obtain SC Clearance.
Equal Opportunities

FlyForm is committed to promoting equal opportunities in employment. You and any candidate will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnicity, religion or belief, sex, or sexual orientation.

Please let us know if you require any additional support or reasonable adjustments throughout the interview process, and we will be happy to accommodate.

Join the FlyForm team, apply now