ServiceNow Architect

Role purpose

FlyForm is looking for a fanatical ServiceNow Solutions Architect to join our fast-growing professional services business. The Architect role will take a leading role on identifying best practices architectural solutions across multiple projects as well as help develop our internal capability. We are looking for a consultant who has a proven track record of being outstanding, someone who has the passion for designing and delivering ServiceNow solutions to an exceptional standard.

Key Responsibilities

  • Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs.
  • Develop and manage the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across internal and external projects.
  • Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcomes.
  • Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
  • Provide first class customer service to internal and external customers.
  • Work closely with Business Analysts and Engagement Managers to develop the agreed solutions.
  • Strong expertise in scripting o using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
  • Design MID server architecture and configure to support applications such as Discovery, Service Mapping, Event Management and Cloud Management.
  • Identify opportunities and provide additional value to our clients and work closely with the engagement and client account manager to progress.
  • Drive the continuous improvements of our technical capability, implementation methodology and service offerings based on client experiences.
  • Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.
  • Support Sales and Pre-Sales with client meetings, proposals, SOW etc.

Your Skills and Experience

  • Proven experience as a key technical resource leading the development of solutions in client environments that have implemented areas such CSM, ITSM, ITOM, ITAM, Integrations etc.
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Knowledge of disciplined software release build/deploy processes such as SIM methodology.
  • Knowledge of integrating with internal and external applications and systems.
  • Ability to effectively communicate with all levels of the organisation.
  • Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery.
  • Ability to mentor novice staff in development and release management relative to the Service Now platform to drive quality, value and best practice.
  • Thorough understanding of ITIL processes and best practice approaches.

Preferred Qualifications & Experience

  • ITIL Foundation certified.
  • Certified ServiceNow System Administrator.
  • Certified CSM, ITSM and ITOM Implementation Specialist.
  • ServiceNow Deliver Accreditations.
  • Applicable IT related certifications.
  • Knowledge of JavaScript, HTML, CSS and good web design practices.
  • Knowledge or experience of Agile or SCRUM.
  • Experience in design and build of web services integrations.
  • BBPS, Disclosure Scotland (DS), SC clearance preferred.