The Ultimate ITBM Experience
Empower business processes by leveraging IT innovations. FlyForm can help you optimise your ServiceNow IT Business Management to empower the delivery of projects that will streamline operations. We'll give you the framework to support growth and efficiency for today, tomorrow and into the future.
FlyForm will work with you to:
Manage IT business tools
Deploy tools that will quantify how and when your IT project investments will deliver value, allowing you to make decisions to optimise value generation.
Adapt to change
Obtain real-time insights into project processes and bottlenecks, enabling better planning and contextual decision making for in-flight projects.
Deliver innovation at scale
Manage the delivery of business benefits by optimising resource allocation and task prioritisation across complex workspaces.
What you get with ServiceNow ITBM
Real-time management of your development landscape
Whether your development landscape is agile, waterfall, or hybrid, ITBM empowers you to manage your technology portfolio, prioritising issues and allocating resources based on business requirements and performance signals, ensuring the most relevant work gets done.
Connected business drivers and delivery
ITBM’s scrum boards connect to the big picture – cross-referencing business needs, scenarios, and roadmaps to project processes – thereby providing your development and implementation resources with an understanding of why their contributions matter, and why decisions have been made.
A gold-standard IT business management system
With ITBM customers reporting a 400% ROI over three years, you're in safe hands with ServiceNow's IT business management software. Quickly improve your capital and resource optimisation and see real-time updates on how your funds are being spent and the value of the work being delivered.
ITBM FAQs
IT Business Management (ITBM) in ServiceNow is a set of applications that help organisations align their IT strategy with their business objectives. It provides a unified platform for managing IT services, projects, finances and resources.
IT Business Management (ITBM) is the discipline of managing the IT services and resources within an organisation in a way that aligns with the organisation's overall business objectives.
Key features of ITBM include:
Alignment with business goals: ITBM helps ensure that the IT department's activities and investments are aligned with the overall goals of the organisation.
Cost optimisation: ITBM helps organisations optimise their IT costs by providing a comprehensive view of the IT resources and services being used within the organisation.
Strategic planning: ITBM helps organisations plan by providing a framework for strategic planning and decision-making.
Case Studies
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Jigsaw24 sees customer satisfaction soar to 90% with CSM
As one of the UK's leading B2B Apple Service Provider, Jigsaw24 looked to ServiceNow as the flexible and dynamic platform to help them meet customers' ever-evolving needs. Working with FlyForm, Jigsaw24 was able to deliver a modern platform that's adhered to best practices and fit for purpose, providing a user-friendly experience and easy scalability for future growth.
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ITSM fuels global efficiency gains for Sanne Group
Sanne Group was looking for a future-proof IT solution to better serve their team and clients globally. With FlyForm’s strategic consultation and Sanne’s collaboration, their global team are able to move away from the old world of siloed processes and into the new world of easy, integrated workflows.
