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ServiceNow IT Business Management


The Ultimate ITBM Experience

Empower business processes by leveraging IT innovations. FlyForm can help you optimise your ServiceNow IT Business Management to empower the delivery of projects that will streamline operations. We'll give you the framework to support growth and efficiency for today, tomorrow and into the future.

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FlyForm will work with you to:

Manage IT business tools

Deploy tools that will quantify how and when your IT project investments will deliver value, allowing you to make decisions to optimise value generation.

Adapt to change

Obtain real-time insights into project processes and bottlenecks, enabling better planning and contextual decision making for in-flight projects.

Deliver innovation at scale

Manage the delivery of business benefits by optimising resource allocation and task prioritisation across complex workspaces.

What you get with ServiceNow ITBM

Real-time management of your development landscape

Whether your development landscape is agile, waterfall, or hybrid, ITBM empowers you to manage your technology portfolio, prioritising issues and allocating resources based on business requirements and performance signals, ensuring the most relevant work gets done.

Connected business drivers and delivery

ITBM’s scrum boards connect to the big picture – cross-referencing business needs, scenarios, and roadmaps to project processes – thereby providing your development and implementation resources with an understanding of why their contributions matter, and why decisions have been made.

A gold-standard IT business management system

With ITBM customers reporting a 400% ROI over three years, you're in safe hands with ServiceNow's IT business management software. Quickly improve your capital and resource optimisation and see real-time updates on how your funds are being spent and the value of the work being delivered.


IT Business Management (ITBM) in ServiceNow is a set of applications that help organisations align their IT strategy with their business objectives. It provides a unified platform for managing IT services, projects, finances and resources.

Our ServiceNow experts are ready to help you transform your business.

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