| Elite Partner

Enabling easier access to public services with the GDS Toolkit

Public sector bodies and government agencies can now deliver the full benefits of ServiceNow to citizens for the first time, thanks to a new GDS-aligned digital toolkit.

Public sector organisations are feeling the pressure to transform how they deliver services to citizens – simultaneously improving the user experience whilst enhancing efficiency and performance.

ServiceNow is an ideal solution for delivering these intuitive, efficient and modern online services. But, until now, using it for these citizen-facing services – where accessibility is often a legal requirement – has been out of reach. Our new GDS toolkit for ServiceNow changes that.

Built by FlyForm in partnership with ServiceNow, the Toolkit’s features include a modular interface for easy scalability, the ability to digitalise application and request forms, and the replication of approved GOV.UK styles for typography, layout, colour and more.

It also provides cross-device support for accessibility tools such as screen readers, keyboard controls and video captions, meaning increased access for everyone, supporting their individual needs.

With the Toolkit and ServiceNow platform, everyday online tasks like applying for benefits, updating business information, or applying for a passport will be faster and simpler.

FlyForm CEO, Phil Davies, said: “Helping digitise and unify organisations across the globe, ServiceNow is the market-leading solution when it comes to digital transformation in the public sector.

“The launch of our GDS Toolkit enables all public sector organisations to leverage the power of ServiceNow for its public services and we’re excited to release this product into the market and see the inevitable positive impact it will bring.”

Steve Malone, Global Director for Partner Acceleration in the Public Sector at ServiceNow said: “FlyForm was selected as the partner with the most experience and focus to help ServiceNow address the GDS Service Standard and we’ve worked very closely together to create the GDS Toolkit which will enable us to jointly support more of the Public Sector market than ever before.”

Next steps

Want more insight into the GDS Toolkit?

Download your free eBook icon-arrow
By Steve Williams
3rd Nov 2023