See what we’ve helped others achieve with ServiceNow

The Science and Technology Facilities Council (STFC) Hartree Centre was looking to expand their customer service to more efficiently support corporations across the country through AI technologies. Over 10 weeks, FlyForm collaborated with Hartree Centre to implement a perfect CSM Pro instance that set them up for future growth.

From the chaos of the old and disjointed to the integrated, streamlined world of ServiceNow. We retired the old platform with its cumbersome interfaces and built-in inefficiencies, replacing it with user-centred transparency and control. This delivered a 74% increase in user satisfaction, a 250-fold uplift in adoption after two months, and a single point of initiation for all new-starter processes.

A national healthcare provider (PCP) was experiencing growing pain with their outdated service management portal, causing repeated outages and internal frustrations. Over 7 weeks, FlyForm and ServiceNow stepped up to deliver a complete implementation that followed industry standards and a perfectly stable platform.

FlyForm implemented complex new ITSM and CSM instances for a national IT solution & service provider. Delivering 12 weeks' worth of work in 8 weeks, we enabled the client team to continue meeting personalised service requirements whilst still following the path of best practices for future growth.