See what we’ve helped others achieve with ServiceNow
TIP Trailer Services
An ambitious five-year growth plan spurred TIP Trailer Services into action to put their IT processes through a digital transformation and introduce a new custom app for their global team. Armed with extensive knowledge on change and development, FlyForm delivered a custom app solution that not only met the client’s complex immediate requirements but also set them up for future growth.
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Public Sector
STFC Hartree CentreThe Science and Technology Facilities Council (STFC) Hartree Centre was looking to expand their customer service to more efficiently support corporations across the country through AI technologies. Over 10 weeks, FlyForm collaborated with Hartree Centre to implement a perfect CSM Pro instance that set them up for future growth.
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Public Sector
Driver & Vehicle Standards AgencyOver the course of 4 years, FlyForm and ServiceNow worked with DVSA on an ambitious digital transformation journey that delighted their end-users and the set the agency up for sustainable future growth. This delivered a 74% increase in user satisfaction after two months, a 170% uplift in self-service incidents, and a single point of initiation for all new-starter processes.
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Healthcare
National Healthcare ProviderA national healthcare provider (PCP) was experiencing growing pain with their outdated service management portal, causing repeated outages and internal frustrations. Over 7 weeks, FlyForm and ServiceNow stepped up to deliver a complete implementation that followed industry standards and a perfectly stable platform.
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Technology
Mid-Sized Managed Service ProviderFlyForm implemented complex new ITSM and CSM instances for a mid-sized managed service provider. Delivering 12 weeks' worth of work in 8 weeks, we enabled the client team to continue meeting personalised service requirements whilst still following the path of best practices for future growth.
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Central Government AgencyDemonstrating true spirit of collaboration and flexibility, FlyForm supported a major central government agency overhaul its supplier base and bring all of its systems in-house. Over a 10-month period, FlyForm and ServiceNow transformed and delivered a single source of data to positively improve the work life of over 6,000 staff.
