See what we’ve helped others achieve with ServiceNow
Global System Integrator
Using ServiceNow ITSM, FlyForm worked with a Global System Integrator to build a secure, domain-separated 24/7 Service Management Centre to support customer accounts across some of society's foremost frontline services - from defence, healthcare to mass transportation.
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Transportation
TIP Trailer ServicesAn ambitious five-year growth plan spurred TIP Trailer Services into action to put their IT processes through a digital transformation and introduce a new custom app for their global team. Armed with extensive knowledge on change and development, FlyForm delivered a custom app solution that not only met the client’s complex immediate requirements but also set them up for future growth.
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Public Sector
STFC Hartree CentreThe Science and Technology Facilities Council (STFC) Hartree Centre was looking to expand their customer service to more efficiently support corporations across the country through AI technologies. Over 10 weeks, FlyForm collaborated with Hartree Centre to implement a perfect CSM Pro instance that set them up for future growth.
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Public Sector
Driver & Vehicle Standards AgencyOver the course of 4 years, FlyForm and ServiceNow worked with DVSA on an ambitious digital transformation journey that delighted their end-users and the set the agency up for sustainable future growth. This delivered a 74% increase in user satisfaction after two months, a 170% uplift in self-service incidents, and a single point of initiation for all new-starter processes.
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Healthcare
National Healthcare ProviderA national healthcare provider (PCP) was experiencing growing pain with their outdated service management portal, causing repeated outages and internal frustrations. Over 7 weeks, FlyForm and ServiceNow stepped up to deliver a complete implementation that followed industry standards and a perfectly stable platform.
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Technology
Mid-Sized Managed Service ProviderFlyForm implemented complex new ITSM and CSM instances for a mid-sized managed service provider. Delivering 12 weeks' worth of work in 8 weeks, we enabled the client team to continue meeting personalised service requirements whilst still following the path of best practices for future growth.
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Central Government AgencyDemonstrating true spirit of collaboration and flexibility, FlyForm supported a major central government agency overhaul its supplier base and bring all of its systems in-house. Over a 10-month period, FlyForm and ServiceNow transformed and delivered a single source of data to positively improve the work life of over 6,000 staff.
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Charity
Royal National Institute of Blind PeopleAs the nation's leading charity, the RNIB was looking for ways to optimise the way their 1300+ staff members support over 2 million people with sight impairment every year. Working with FlyForm, RNIB replaced their legacy IT system with ServiceNow ITSM and ITOM within 7 weeks, introducing more efficiency to their team and setting the organisation up for future growth.
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Technology
Charterhouse GroupCharterhouse Group delivers technology solutions that drive business success. After an unprecedented growth period through various acquisitions, the company was looking to implement one consistent platform to support their growing team. Working with ServiceNow and FlyForm, Charterhouse combined all business acquisitions onto one Service Delivery platform with complimentary processes to support over 6,500 different customer contracts.
